European Consumer Centre (ECC)

Address

Phone: +32 2 542 33 46 
Fax: +32 2 542 32 43 
E-mail: info@eccbelgium.be  
Website: http://www.eccbelgium.be/

Submit a mediation request
via Belmed

For which problems

For any problem between a consumer and a company/tradesman located outside Belgium in one of the Member States of the European Union + Norway and Iceland.

The ECC provides information and advice concerning consumer rights and acts as a mediator through the ECC network in order to reach an amicable settlement.

Brexit

The UK ECC continues to carry out its missions in collaboration with the ECC network. Therefore, if you have a dispute with a company located in the United Kingdom, you can still contact the Belgian ECC.

Fees

None

Languages

Languages of the procedure:

• French

• Dutch 

• English

Prerequisites for access

The dispute must concern at least one Belgian consumer and a tradesman from another Member State of the European Union + Norway and Iceland.

How does it work

The ECC gives information on consumer rights as well as legal advice and tries – if necessary – to solve the dispute amicably by contacting the equivalent service in the tradesman’s country of origin. 

List of ECC members.

In case of failure, the parties can still try arbitration or take the matter to a court.

Form

Use the standard form on the website or send a request by regular mail.

Rules

There are no rules defining the procedure.

Belmed partner