Table of Contents

    Address:

    Rue du Wérihet 3/22
    4052 Beaufays 

    Tél : +32 4 257 52 87
    Mob : +32 478 30 30 05
    E-mail : carole.coune@lequipage.be
    Site Web http://www.lequipage.be/ (only available in French)

    Submit a mediation request
    via Belmed

    For which problems

    Any dispute concerning:

    • Transportation services;
    • Consumer goods: new or second-hand cars, other private means of transportation, spare parts and accessories for vehicles and private means of transportation, books/magazines/newspapers/stationery (except shipping);
    • General consumer services: real estate, construction of new homes, maintenance and repairs of vehicles and other means of transportation, accounting and legal services;  
    • Mail and electronic communication services: shipping and mailing services, fixed and mobile telephony;
    • Financial and insurance services: home/property/transport insurances;
    • Entertainment services: travel agent services;
    • Teaching

    Fees

    At the opening of the file, the party or parties requesting the mediation are asked to pay a fixed sum of 25.00 euros (it covers the first steps and costs and, if applicable, the mediation protocol). This sum will be deducted from the final invoice. 

    Unless otherwise agreed, the fees and costs are to be paid by the parties in equal shares.

    For Belmed cases, the hourly fee (VAT incl.) is determined as follows:

    • Disputes up to 1,000.00 euros: 80 euros/hour
    • Disputes between 1,000 and 2,000 euros: 100 euros/hour
    • Disputes between 2,000 and 5,000 euros: 130 euros/hour
    • Disputes above 5,000 euros: 150 euros/hour.

    If three or more parties are involved, the fees are raised by 50 euros per party (fixed sum).

    To calculate the fees, the time spent in substantial steps or tasks before, during or after the mediation meeting is taken into account (letters, reports, interviews, phone calls, visits, etc.). In certain circumstances, a ‘hotline’ (included the mediation fees) can be provided in ‘support’ of the mediation.

    In addition to the time involved, travel expenses are also invoiced at 0.484 euro/km (VAT incl.)

    The fees and costs are always announced clearly and are agreed upon before the service provision begins so as to avoid any surprise.

    Languages

    Languages in which the procedure can take place:

    • French
    • Dutch  

    Geographical competence

    • Belgium

    Conditions

    • You must have tried to solve the dispute directly with the private individual or company in question, to no avail;
    • You can take action as a private person or as a professional (physical person or legal entity).

    How does it work

    Carole Coune is a mediator in civil, commercial, familial and social matters, registered with the Federal Mediation Commission. She also teaches ‘droit de la médiation’ and ‘théorie de l’accident’ at the Haute Ecole de la Province de Liège, as well as the  ‘Approche analytique des différents modes de résolution des conflits’course in the prévention et gestion des conflits master organised by the HEPL-ULG.

    Mediation is a voluntary and confidential process. The mediator facilitates dialogue and reflection in an environment favourable to mutual listening, respect, trust and creativity.

    A small impulsion given by the mediator is sometimes enough to settle a dispute; other times, the dispute is so ancient and serious that it will be preferable to spend some time trying to understand the trap that this dispute may form and to figure out how to turn it into an opportunity. 

    Without ever imposing or even suggesting a solution, the mediator guides the parties in a process in which they are looking for a solution together, in a manner consistent with public order and with everyone’s best interests. If they find an agreement, it can – if necessary – be ratified by a court.

    Mediation protocol  

    Mediation protocol to download (Only available in French) (DOC, 3.3 MB)

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    Last update
    15 July 2019