- You can contact pointdecontact.belgique.be if your rights as a consumer or business have not been respected, or if you have been victim ofa trickery,, scam, fraud or swindle.
- Choose the scenario that applies to your situation and follow the different steps to report your problem to the appropriate departments.
- The contact point will provide you with advice on how best to proceed to defend your interests. However, it will not solve your personal problems and will not provide any information on the status of an investigation into a company (confidentiality of investigations). If you wish, the contact point will forward your report to the Consumer Ombudsman Service in order to find an amicable solution to your problem.
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