Have you spotted an infringement of consumer law, or misleading or unfair commercial practices? Don’t remain silent! Report the issue to the Economic Inspection. You will contribute to a fairer and more transparent commercial environment.

Consumerconnect

How to report an infringement as a consumer?

Are you a consumer? Report the infringement on ConsumerConnect. This platform also provides information about your rights and obligations as a consumer.

Choose the theme that corresponds to your situation and answer a few questions to submit your report to the Economic Inspection.

TO CONSUMERCONNECT

Report

How to report an infringement as a company?

Are you a company? You can also report misleading or unfair commercial practices. Report harmful practices on the FPS Economy’s Report platform.

Choose the theme that corresponds to your situation and answer a few questions to submit your report to the Economic Inspection.

TO THE REPORT PLATFORM

Why file a report?

Thanks to your report, the Economic Inspection has an overview of misleading or unfair practices on the Belgian market. By reporting a problem, you are helping to protect other consumers and companies from the same abuses.

You will find more information about the role of the Economic Inspection on the FPS Economy website.

What does the Economic Inspection do with your report?

The Economic Inspection examines each report and, if necessary, opens an investigation.

If infringements are found during this procedure, the Economic Inspection can ask the person concerned to put an end to the infringements or to regularise the situation. This request may be made by means of a warning or an offence report, which may result in sanctions, including a proposal for a transaction, an administrative fine, or legal proceedings before the criminal court.

However, the Economic Inspection will not solve your individual problem. This is why we encourage you to try mediation with:

Have you fallen victim to a scam and lost money? The Economic Inspection cannot help you in the event of loss or damage. File a complaint with the local police.

Will you be informed of the outcome of your report?

Due to the confidential nature of the investigations, the Economic Inspection does not, as a rule, provide any information on the measures taken following a report.

If the Economic Inspection draws up an offence report and sends it to the public prosecutor’s office, you can, in certain cases, declare yourself an injured party to the public prosecutor’s office. The Economic Inspection will contact you to explain how to proceed.

Is it possible to report an infringement anonymously?

You can submit a report anonymously. However, if you choose to remain anonymous, the Economic Inspection will not be able to contact you to request or provide additional information.

Last update
8 November 2024

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