Table of Contents
Who are the partners of Belmed?
How to become a free of charge Belmed partner?
You are working in the field of amicable commercial dispute resolution between businesses and consumers or between businesses.
You want to become a partner of the Belmed platform.
- As an organisation you have to respect Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013;
- As a natural person, you have to be registred for civil and commercial matters in compliance with the Mediation Act of 2005;
- Having a website that provides the following information: the rules of the procedure, the mediation protocol, your company's enterprise number and a reference to Belmed.
- Fees :
- As an organisation : reasonable and proportional to the amount of money at stake in the dispute;
- Registered mediators in consumer disputes (b2c) also have to practice legal aid;
- Your fees or the way they are calculated, with the mention “including VAT”, must be communicated on our information sheet, which will be published on the Belmed website.
Example of sheet.
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Comment devenir une entité qualifiée pour le règlement extrajudiciaire de litiges de consommation ?
How to become a qualified entity for the out-of-court settlement of consumer disputes?
The Royal Decree of 16 February 2015 (available in French or Dutch) setting out the conditions that the qualified entity referred to in Book XVI of the Code of Economic Law has to fulfil enters into force on 1 June 2015. It deals with disputes involving a consumer and a trader in which a neutral third party is asked to intervene in order to find an amicable solution.
This Decree lays down the conditions that a third party (regardless of its juridical form) – practicing mediation, conciliation and/or arbitration, or operating as an Ombudsman – has to fulfil to be notified as a ‘qualified entity’ to the European Commission. This notification means that the contact details of the third party will be mentioned on the websites of the FPS Economy and of the European Commission.
Qualification is therefore not mandatory but granted on a voluntary basis, following the examination of a duly argued application file (more information on this procedure is available in French or Dutch).
The mission of Belmed, as a tool developed by the public authority, is to inform consumers as well as professionals on the amicable/out-of-court consumer dispute resolution procedures available in Belgium. Its partners are not necessarily qualified, and the absence of qualification does not call into question the competence of theses third parties