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Success stories of the consumer mediation service
Mr. and Mrs. M.'s flight to Budapest was cancelled twice due to the pandemic and health measures. The first time, the trip was rescheduled free of charge, but the second time, the airline did not react.
The Consumer Mediation Service was able to organise a mediation procedure between consumers and the company, via the Belmed platform. The constructive attitude of the parties finally led to an amicable solution.