Success stories - Second-hand cars

Table of Contents

    Hereby you find some agreements obtained by the AUTOMOTO Reconciliation Commission

    Purchase of a second-hand vehicle from a professional trader.

    Description of the dispute

    The customer complained that the automatic gearbox did not work properly. The car was sent back to the trader’s garage, where an employee damaged it with a tow truck. Both parties signed a jointly-agreed statement for insurance purposes.

    Result

    With the help of the Second-hand Vehicle Reconciliation Commission and the insurance company, the trader took the car back and granted a partial refund to the customer, while the insurance company reimbursed the rest.

    A merchant from Brussels sold a second-hand Peugeot 206 station wagon to a private individual in Namur.

    Description of the dispute

    The sale took place in November 2010. More or less 6 months later, the customer complained that the engine failed because the valvetrain had broken down. At first, the seller refused to take action because he considered this was a case of fair wear and tear not covered by the guarantee.

    Result

    After many letters and the intervention of the Second-hand Vehicle Reconciliation Commission, the seller has accepted to pay for the repairs.

    A merchant from the region of Mons sold a BMW 318 from 2003 to a private individual residing in the province of Walloon Brabant.

    Description of the dispute

    The sale took place in March 2011. Two months later, the engine started to stop at random due to a failure of the crankshaft and of the flowmeter. At first, the seller refused to take action.

    Result

    After many letters, the seller has accepted to cover parts of the repair costs as a gesture of reconciliation, which the customer accepted and which solved the problem. The customer has since then resold the vehicle.

    Last update
    6 April 2018