Hereby you find agreements obtained by the Belgian Conflict Management Centre(CEBEGECO)

Dispute concerning a cell phone bought on a French website

The cell phone looks like it has already been used and its packaging was no longer sealed.

The delivery parcel itself had not been opened.

A complaint was made with the French provider, who asked the customer to prove his claims, which was not possible.


Through a mediation procedure, a new phone was sent in replacement. The seller supported all the additional costs.

Last update
6 April 2018