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Success stories of the consumer mediation service
Mrs. P. ordered clothes online for her daughter for 150 euros. However, the delivery did not take place and after a long wait, Mrs. P. contacted the company again. During an online chat session, she was promised that an internal investigation would be carried out. However, she was unable to reach the company again. Further attempts were also unsuccessful.
Mrs. P. finally turned to the Consumer Mediation Service, via the Belmed platform. The service eventually succeeded in contacting the company and getting Mrs. P. her money back.