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    North Gate II
    Boulevard du Roi Albert II 8 box 3
    1000 Brussels

    Phone: +32 2 223 06 06
    Fax : +32 2 219 77 88
    Email :

    Submit a mediation request
    via Belmed

    For which problems

    For any problem between a consumer and a company from the telecommunication sector (problem with a fixed-line telephony contract, cell-phone contract, premium SMS, internet subscription or combination of any of these services; invoice dispute; service interruption; contract dispute; change of operator; customer service quality; ill-intentioned phone calls ...).


    • None

    Prerequisites for access

    • You must have tried to solve the dispute directly with the company, to not avail;
    • your dispute must not be over one year old. 

    How does it work

    The service will try to find an amicable solution with the company in question. In case of failure, it will deliver a non-binding opinion. While the mediation service handles your request, the collection of invoices is halted for a maximum of 4 months (however, it is recommended to pay the undisputed invoices).

    In case of failure, the parties can still try arbitration or take the matter to a court.



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    Last update
    25 January 2019