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    Boulevard du Roi Albert II 8, box 4
    1000 Brussels

    Phone: +32 2 221 02 20 (only to ask for information) 
    Fax: +32 2 221 02 44 

    Submit a mediation request
    via Belmed

    For which problems

    Any problem between a customer and a company from the postal sector dealing with the national and international sending of packages (bpost or any other company delivering mail and packages).



    Prerequisite for access

    You must have tried to solve the dispute directly with the company, to no avail.

    How does it work

    The service will try to find an amicable solution with the company in question.

    In case of failure, the parties can still take the matter to a court.


    You can either

    You can also go to the offices every working day between 9am and 4pm, or make an appointment.

    Rules of procedure

    The rules of procedure can be downloaded on the website (only available in Dutch or French). 

    Belmed partnerLogo-belmed-170.gif

    Last update
    25 January 2019