Ombudsman Service for the Postal Sector

Address:

Phone: +32 2 221 02 20 (only to ask for information) 
Fax: +32 2 221 02 44 
Email: info@omps.be
Website: http://www.smspo.be/

Submit a mediation request
via Belmed

For which problems

Any problem between a customer and a company from the postal sector dealing with the national and international sending of packages (bpost or any other company delivering mail and packages).

Fees

None

Prerequisite for access

You must have tried to solve the dispute directly with the company, to no avail.

How does it work

The service will try to find an amicable solution with the company in question.

In case of failure, the parties can still take the matter to a court.

Form

You can either

• use the standard form on the website, or 

• send a request by e-mail, regular mail or fax.

You can also go to the offices every working day between 9am and 4pm, or make an appointment.

Rules of procedure

The rules of procedure can be downloaded on the website (only available in Dutch or French). 

Belmed partner