Ombudsman Service for Energy

Address:

Phone: +32 2 211 10 60 
Fax: +32 2 211 10 69 
E-mail: plainte@mediateurenergie.be
Website: http://www.mediateurenergie.be/ (only available in French, Dutch and German)

Submit a mediation request
via Belmed

For which problems

Any problem arising between a customer and a supplier within the framework of the electricity and natural gas market (examples : about invoices, impossibility to obtaining a social tariff, ...).

Fees

• None

Languages

Languages of the procedure:

• French 

• Dutch

• German  

Prerequisites for access

• You must have tried to solve the dispute directly with the company, to no avail;
• Your dispute cannot be over one year old.

How does it work

The service will try to reach an amicable solution with the company in question. In case of failure, it will give a non-binding recommendation.

If the request is considered admissible, the collection process carried out by the electricity or gas company will be suspended from the moment the request was made with the mediation service and until this service gives a recommendation or until the dispute is settled amicably.

In case of failure, the parties can still try arbitration or take the matter to a court.

Form

Use the standard form (in French, Dutch or German) or send a request by regular mail.

Rules

Rules on the procedure to be followed (in French and Dutch).

Belmed partner