Table of Contents
Chaussée de Dinant, 776
For which problems
Any civil or commercial dispute concerning consumer goods or general consumer services.
Fees and expenses to be shared among the parties (equally or otherwise, in compliance with article 1731, §1 of the Act of 21 February 2005: 181.5 €/hour incl. VAT (150 €/hour excl. VAT).
Languages of the procedure
Prerequisites for access
- You must have tried to solve the dispute directly with the private individual or company, to no avail;
- You are allowed to act as a private person or as a professional (legal entity or natural person).
How does it work
Mr. Sepulchre is certified by the FPS Justice in application of the act of 21 February 2005 modifying the Judicial Code concerning mediation. He complies with the deontological principles inherent to the function. The mediator remains neutral and is accepted by both parties. He cannot testify and does not send any report to the judge. The content of the discussions is strictly confidential, with the possible exception of the agreement protocol co-signed by the parties.
The mediator leads the discussion, defines the conflict and identifies and clarifies the choices. Without imposing a solution, he makes it possible for the parties to exchange their points of view in a constructive form of communication. He facilitates dialogue and reflection in an environment favourable to mutual listening, respect, trust and creativity. Finally, he helps the parties to reach an agreement that complies with the law and respects everyone’s interests.
Mediation protocol upon request: firstname.lastname@example.org
For the rules, please visit the website (only available in French).