Table of Contents

    Le Point Médiation

    Address: rue du Monument 1, 1340 Ottignies
    Tel.: +32 473 13 10 71 - +32 473 51 46 00
    Mobile phone: +32 473 13 10 71 - +32 473 51 46 00

    Submit a mediation request
    via Belmed

    For which problems

    Any dispute dealing with: consumer goods; consumer services; leisure; insurance contracts; transport services; insurance services; health services; energy and water.


    During a first contact, I will check whether your dispute can be dealt with amicably or not. I will give you any useful information about my possible intervention. My rate will only start to apply when you and the other party have formally assigned me my mission.

    • Information meeting: 50 € + VAT= 60.5 €. 
    • Per session: (50 euros+VAT=) 60.5 € /hour/party involved in the mediation process. This amount includes the mediator's fees and the administrative costs incurred (copies, printing, stamps) 
    • The hourly rate for the drafting of documents between sessions is €60/hour for all parties, including administrative costs.
    • Travelling expenses over 10km from Rue du Monument 1, 1340 Ottignies: 0.36 euro/km

    The mediators work regularly in co-mediation, which has no impact on the fees.

    To allow anyone to have access to mediation, the non-profit-making association uses a sliding scale of charges adapted to people's income (see enclosed document).

    Financial help is available through legal aid.


    Languages in which the procedure can be carried out:

    • French
    • English

    Territorial competence

    Brussels and Walloon regions as well as cross-border disputes.

    Access conditions 

    The person must have authority to act: it has to be the natural person concerned by the facts (or the representative if it is a legal entity).

    How does it work?

    • Two mediators of the non-profit-making association are accredited mediators in social, civil and commercial matters. One or both will intervene in (co)mediation: Delphine Lesaffre and Marianne Gratia
    • After reviewing the request, the mediator(s) bring the parties together to introduce themselves and provide information about the mediation process (objectives, purpose and process) and its framework (voluntary, confidentiality, commitment of the parties) to enable the persons concerned by the situation to make an informed decision regarding their participation. This meeting of up to one hour is also devoted to answering their questions and explaining the content of the protocol
    • If the parties wish to start the process, it will begin with a summary of the facts, which the co-mediator(s) will reformulate. This will make it possible to identify the interests and needs of the parties as well as the issues to be addressed during mediation. Then, on the basis of the various possible solutions envisioned by the parties, a negotiation and decision phase begins.
    • These sessions take place in a confidential setting. They can be organised by videoconference, with the agreement of each party. Each mediator ensures a balance between the parties throughout the process and remains neutral, independent and impartial with regard to the situation and the persons involved.

    Mediation protocol


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    Last update
    1 March 2024