Table of Contents


    Chaussée de Namur 262A
    5310 Eghezée

    Tel.: +32 81 87 85 37 
    Fax: +32 81 81 30 36 
    Mobile phone: +32 471 830 236 
    Website: (only available in French)

    Submit a mediation request
    via Belmed

    For which problems  

    Any commercial dispute concerning:

    • general consumer services;

    • leisure services;

    • retirement homes and home care;

    • education.


    Costs and fees to be shared among the parties (equal parts or otherwise, in compliance with article 1731 (1) of the Act of 21 February 2005).

    € 181.50/hour (incl. VAT – € 150.00/hour excl. VAT) + costs: 10% of the amount of the fees with a minimum of € 60.50 (incl. VAT – € 50.00 excl. VAT).

    Possibility of receiving financial aid by way of legal aid (available in French or Dutch only).


    Languages of the procedure:

    • French

    Geographical competence

    • Wallonia

    Prerequisites for access

    • You must have tried to solve the dispute directly with the private individual or company, to no avail;
    • You are allowed to act as a private person or as a professional (legal entity or natural person).

    How does it work

    Mrs. Caroline Crappe is a mediator in civil and commercial matters, certified by the Federal Mediation Commission. She respects the deontological principles inherent to the function. The mediator remains neutral and is accepted by both parties. She cannot testify and does not send any report to the judge. The content of the discussions is strictly confidential, with the possible exception of the agreement protocol co-signed by the parties. The mediation process is voluntary and can be stopped at any time by the parties.

    The mediator leads the discussion, defines the conflict and identifies and clarifies the choices.

    Without imposing a solution, the mediator makes it possible for the parties to exchange their points of view in a constructive form of communication. The mediator facilitates dialogue and reflection in an environment favourable to mutual listening, respect, trust and creativity. Finally, she helps the parties to reach an agreement that complies with the law and respects everyone’s interests.

    Mediation protocol 

    Protocole de médiation à télécharger (PDF, 195.25 KB) (Only available in French)

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    Last update
    1 March 2024