Table of Contents
For which problems:
Business-to-consumer (B2C) or business-to-business (B2B) disputes concerning:
- general consumer services
- consumer goods
- transport services
- leisure services
- financial services
Hourly fee: € 150.00 excl. VAT (€ 181.50 incl. VAT)
Languages in which the procedure can be carried out:
- French and German
- You must have tried to settle the dispute directly with the individual or company but without success;
- You can intervene as a private person or as a professional (natural person or legal entity).
How does it work?
Mediation is a voluntary and confidential process.
The mediator acts as a neutral third party to facilitate communication between the parties.
After identifying the issues to be addressed, he or she helps the parties to find solutions that meet their interests and needs with a view to drafting an agreement, which can be approved by a court if the parties so wish.
Trained in civil and commercial mediation, I favour “facilitative” mediation, i.e. mediation in which the mediator does not influence the parties on the content of the dispute but helps them to find a common solutionSubmit a mediation request