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    Avenue Franklin Roosevelt 7
    1050 Bruxelles

    Phone: +32 2 342 42 62 
    Fax: +32 2 342 42 60 

    Submit a mediation request
    via Belmed

    For which problems

    Commercial disputes dealing with:

    • consumer goods;
    • general consumer services;
    • financial services;
    • transportation;
    • leisure services;
    • healthcare and
    • education


    During a first contact, I will check whether your dispute can be dealt with amicably or not. I will give you any useful information about my possible intervention. My rate will only start to apply when you and the other party have formally assigned me my mission.

    At the opening of the case, the party or parties requesting the mediation procedure pay a fixed sum of € 50.00, which will cover, among other things, the costs and the first steps required to start the mediation. When drawing up the mediation protocol, the mediator will take this fixed sum into account and, if applicable, deduct it from the final bill.

    Unless agreed otherwise, the costs and fees are shared equally among the parties.

    A specific hourly fee (VAT incl.) is applied for BELMED cases:

    • disputes up to € 1,860.00 : € 150.00/hour;
    • disputes up to € 2,500.00: € 165.00/hour;
    • disputes up to € 5,000.00: € 185.00/hour;
    • disputes above € 5,000.00: € 195.00/hour.

    If the dispute involves three parties or more, additional fees of € 50.00 per party are billed.

    The calculation of the fees includes the time spent for all the steps or tasks carried out before, during or after the mediation meeting (letters, reports, interviews, phone calls, etc.)

    Travel expenses are taken into account separately: € 0.484/km (VAT incl.). Administrative costs of 10% of the hourly rate are also charged.

    No other costs than those mentioned above may be charged.


    Languages in which the procedure can handled:

    • French
    • English

    Territorial competence

    • Brussels
    • Walloon Brabant

    Prerequisites for access

    • You must have tried to settle the dispute directly with the private individual or company, to no avail;
    • You are allowed to act as a private person or as a professional (legal entity or natural person). 

    How does it work

    Alexandra Boël is a mediator certified by the Federal Mediation Commission in civil and commercial matters.

    Mediation is a voluntary and confidential procedure. The mediator facilitates dialogue and reflection in an environment favourable to mutual listening, respect, trust and creativity. Without imposing a solution, she helps the parties to find an agreement that complies with the law and respects everyone’s interests and that can be ratified by a court of justice if the parties request it.

    Mediation protocol

    Médiation protocol to download (DOC, 43 KB) (only available in French)

    Partenaire de BelmedLogo Belmed

    Last update
    1 March 2024