Arbitration Commission for Consumers and Textile Carers

Address:

Phone: +32 2 463 19 50 
Fax: +32 2 463 17 61 
E-mail: kd@cacet.be
Website: http://www.cacet.be/ (the website is only available in Dutch and French)

Submit a mediation request
via Belmed

For which problems

A textile item (clothes: jacket, coat, dress, skirt, shirt, blouse, sweater; carpet; soft furnishings; household linen: sheets, blankets, pillowcase, cover; curtains; hanging; leather, suede, satin, lace or woollen goods) was damaged at the launderette, wash house, dry cleaner’s…

Fees

50 euro administration fee

Prerequisites for access

1. You must have tried to solve the dispute directly with the company, to no avail;
2. The damage must have taken place one year ago MAXIMUM;
3. The company (launderette, dry cleaner’s…) must be a member of the Belgian federation of textile care (check when you contact the commission) 

How does it work

A college made up of professional and consumer representatives will analyse the damage to see whether the professional is to blame and, if such is the case, to determine the compensation granted to the customer.

Complaint Form

Available on the website or to be asked + enclose copies of all useful documents

Rules

The procedure to follow can be found on the website.

Belmed partner