Table of Contents
What does one mean by 'consumer dispute'?
With ‘consumer disputes’ we mean a problem that appears during a business transaction between a consumer and a merchant.
Belmed can handle such disputes, but does not deal with disputes between private individuals.
Belmed cannot be used either for:
Cases of fraud,
Cases of swindle,
Disputes in the context of tax or social law.
Belmed does cover disputes between businesses.
What do we mean by 'B2B commercial dispute'?
This concerns a problem occurring during a commercial transaction between two tradesmen.
Out-of-court dispute resolution with Belmed is only possible for complaints relating to tradesmen that are registered with the CBE (the Crossroads-Bank for Enterprises).
In concrete terms, this means that a foreign company can also use Belmed for a B2B dispute with a Belgian company.
With Belmed, registered mediators can handle B2B commercial disputes as well as consumer disputes (between a consumer and a tradesman).
Belmed cannot handle:
disputes between private persons,
cases of fraud or swindle
or disputes that relate to tax or social law.
When you are looking for a mediator on the Belmed website for your commercial dispute with another business, you can recognize the competent mediators by the “B2B” symbol next to their name.