Table of Contents

    Address:

    square de Meeûs 35
    1000 Brussels

    Phone : +32 2 547 58 71 
    Fax :  +32 2 547 59 75 
    e-mail: info@ombudsman.as
    website: http://www.ombudsman.as/ (available in French and Dutch)

    Submit a mediation request
    via Belmed

    For which problems

    For any problem arising between a customer and an insurance company, intermediary (life insurance, fire insurance, health insurance, car insurance, third-party insurance, work accident insurance, comprehensive insurance, civil liability insurance, family insurance, travel cancellation insurance, guaranteed income insurance, pension scheme) as well as any problem with DATASSUR (= economic interest group which handles databases. With these databases, an insurer can check whether the information received from the customer is correct and assess the risk profile). 

    Thanks to a network (FIN-NET), the Ombudsman can also transfer any dispute with a foreign insurance company to the appropriate authority abroad. List of countries.

    Fees

    None

    Languages

    Languages of the procedure: French or Dutch

    Prerequisites for access

    The dispute has to concern an insurance company or an insurance broker within the context of an existing insurance agreement in Belgium (for cross-border dispute, you can contact the Insurance Ombudsman within the framework of FIN-NET).

      
    The Insurance Ombudsman advises you to try to solve the dispute directly with the company at first.

    How does it work

    Insurance companies must respect a code of conduct ( available in French and Dutch) as regards the handling of customer complaints.

    If the customer does not receive a satisfactory answer, he can appeal to the Ombudsman, who will try to find an amicable solution with the company in question.

    In case of failure, the parties can still try arbitration or take the matter to a court of law.

    Form

    Use the standard form (in French and Dutch) on the website or send a request by regular mail, email or fax.

    Rules

    The Ombudsman applies strict internal rules of conduct to protect the confidentiality of medical data among other things.

    The Ombudsman respects the "Charter" (in French and Dutch) published on its website.

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    Last update
    25 January 2019