Table of Contents
Address:square de Meeûs 35
For which problems
For any problem arising between a customer and an insurance company, intermediary (life insurance, fire insurance, health insurance, car insurance, third-party insurance, work accident insurance, comprehensive insurance, civil liability insurance, family insurance, travel cancellation insurance, guaranteed income insurance, pension scheme) as well as any problem with DATASSUR (= economic interest group which handles databases. With these databases, an insurer can check whether the information received from the customer is correct and assess the risk profile).
Languages of the procedure: French or Dutch
Prerequisites for access
The dispute has to concern an insurance company or an insurance broker within the context of an existing insurance agreement in Belgium (for cross-border dispute, you can contact the Insurance Ombudsman within the framework of FIN-NET).
The Insurance Ombudsman advises you to try to solve the dispute directly with the company at first.
How does it work
If the customer does not receive a satisfactory answer, he can appeal to the Ombudsman, who will try to find an amicable solution with the company in question.
In case of failure, the parties can still try arbitration or take the matter to a court of law.
The Ombudsman applies strict internal rules of conduct to protect the confidentiality of medical data among other things.