Table of Contents

    Address:

    Rue de Champles 74
    1301 Wavre (Bierges) 

    Mobile phone +32 474 46 79 17 
    e-mail: ivr@cebegeco.be
    website: www.cebegeco.be (available in French and Dutch only)

    Submit a mediation request
    via Belmed

    For which problems

    Any commercial dispute dealing with consumer goods or general services to consumers.

    Fees

    Fees and charges to be shared between the parties (equal parts or otherwise, in agreement with art. 1731, §1, of the act of 21 February 2005: 121 euro/hour, including VAT (100 euro/hour exclusive of VAT).

    Possibility of receiving financial aid by way of legal aid (available in French or Dutch only).

    Languages

    Languages of the procedure:

    • French

    • Dutch

    • English

    Geographical competence

    • The Brussels region
    • The Walloon Region:
      • The province of Walloon Brabant
      • The province of Hainaut
      • The province of Liège
      • The province of Namur
      • The province of Luxembourg

    Prerequisites for access   

    • You must have tried to solve the dispute directly with the private individual or the company, to no avail;

    • You can act as a private individual or as a professional (legal or natural person)

    How does it work   

    The CEBEGECO mediator is approved by the FPS Justice in application of the loi du 21 février 2005 modifiant le code judiciaire en ce qui concerne la médiation (act of 21 February 2005 modifying the Code of judicial procedure as regards mediation). It respects the ethical principles inherent in its function. The mediator is neutral and accepted by both parties. It cannot testify in court and does not send any report to the judge; the content of the exchanges remains strictly confidential, with the possible exception of the agreement protocol signed jointly by the parties.

    The mediator leads the discussion, defines the conflict and identifies and clarifies the choice. Without imposing any solution, it makes it possible for the parties to exchange their points of view in a constructive form of communication. It encourages dialogue and reflection in an atmosphere of mutual understanding, respect and trust conducive to creativity. Lastly, it makes it possible to reach an agreement in accordance with the regulations and with the interests of each party.

    Form

    Downloadable mediation protocol (available in French or Dutch only).

    Rules 

    See form mentioned above.

    Partenaire de BelmedLogo-belmed

    Last update
    15 July 2019