Table of Contents

    Address

    Hollandstraat 13 
    1060 Brussels

    Phone: +32 2 542 33 46 
    Fax: +32 2 542 32 43 
    E-mail: info@eccbelgium.be  
    Website: http://www.eccbelgium.be/

    For which problems

    For any problem between a consumer and a company/tradesman located outside Belgium in one of the Member States of the European Union + Norway and Iceland.

    The ECC provides information and advice concerning consumer rights and acts as a mediator through the ECC network in order to reach an amicable settlement.

    Fees

    None

    Languages

    Languages of the procedure:

    • French

    • Dutch 

    • English

    Prerequisites for access

    The dispute must concern at least one Belgian consumer and a tradesman from another Member State of the European Union + Norway and Iceland.

    How does it work

    The ECC gives information on consumer rights as well as legal advice and tries – if necessary – to solve the dispute amicably by contacting the equivalent service in the tradesman’s country of origin. 

    List of ECC members.

    In case of failure, the parties can still try arbitration or take the matter to a court.

    Form

    Use the standard form on the website or send a request by regular mail.

    Rules

    There are no rules defining the procedure.

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    Last update
    21 February 2019