Table of Contents
For which problems
For any problem between a consumer and a company/tradesman located outside Belgium in one of the Member States of the European Union + Norway and Iceland.
The ECC provides information and advice concerning consumer rights and acts as a mediator through the ECC network in order to reach an amicable settlement.
Languages of the procedure:
Prerequisites for access
The dispute must concern at least one Belgian consumer and a tradesman from another Member State of the European Union + Norway and Iceland.
How does it work
The ECC gives information on consumer rights as well as legal advice and tries – if necessary – to solve the dispute amicably by contacting the equivalent service in the tradesman’s country of origin.
In case of failure, the parties can still try arbitration or take the matter to a court.
Use the standard form on the website or send a request by regular mail.
There are no rules defining the procedure.