Table of Contents
Address:City Atrium, Rue du Progrès 50
For which problems
The Travel Dispute Commission can handle specific disputes opposing a traveller and a tour operator and/or a travel agency.
It is not competent if the complaint concerns physical damage, non-contractual disputes, the non-inclusion of a travel insurance or of an assistance insurance, etc.
Languages of the procedure:
Prerequisites for access
the tour operator and/or travel agency must be registered with the CBE (Crossroads Bank for Enterprises, which is the database for all the companies active in Belgium.);
the general terms included in the tour operator's brochure and/or on the travel agent (or travel agency)'s order form must correspond to the general terms of the Travel Dispute Commission (available in French or in Dutch);
you must have tried to solve the problem amicably with the tour operator and/or travel agent and
How does it work
The Travel Dispute Commission consists of two cells:
the cell reconciliation, which intends to try to settle some disputes at the earliest possible stage amicably;
the cell arbitration, which aims to settle disputes between travelers on the one hand and tour operators and/or travel agencies on the other.
After the parties have signed the reconciliation agreement, a conciliator will be appointed. He will actively guide the parties to find a solution, without imposing one. In case of failure, the parties can still start arbitration or take the matter to court.
The reconciliation agreement is available in Dutch and French. You can either download it or request a copy at the Secretariat of the Travel Dispute Commission. Copies of all relevant documents are preferably attached.
The traveler pays 50 euro VAT included, the travel agency or the tour operator pays 75 euro VAT excluded.
A college composed of professional and consumer representatives will analyse the damage and take a definitive and binding decision.
The questionnaire is available in Dutch and French. You can either download it or request a copy at the Secretariat of the Travel Dispute Commission. Copies of all relevant documents should be attached.
The fees amount to:
50 euros for claims under or equal to 1,000 euros
75 euros for claims above 1,000 euros.
This amount is not refundable.