If a separate travel service is cancelled, you cannot assert the same rights that apply to package travel. Civil law, and in particular contract law, applies in these cases.
Are you sure that you booked a separate travel service? Visit our page showing a definition of the different types of travel contracts.
Passenger Rights in the EU
Have you only booked passenger transport tickets and have you experienced a delay or cancellation of your plane, train, boat or bus? In such cases, you still have certain rights as a passenger when travelling within, from or to the European Union. You can find more information on this subject on the website of the FPS Mobility and Transport:
The FPS Mobility and Transport ensures that passengers' rights are respected during international journeys to and from Belgium. Passengers may, if their rights have been violated, file a complaint with the responsible body of the FPS Mobility and Transport, provided that they have first lodged a complaint with the carrier.
You should therefore always start by complaining to your transport company. Do it as quickly as possible. Use their declaration form if available. Air passengers can also use the European complaint form.
