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As a traveller, you are eligible to legal protection in the event of the financial insolvency of the tour operator or retailer of your package travel.
If the trip is jeopardised by the financial insolvency of the tour operator or retailer, the insurance company will intervene and offer you a refund or continuation of the trip. If necessary, you will be repatriated at no extra cost. Pending your repatriation, the insurer is responsible for covering the costs of your accommodation.
Visit the website of the insolvency insurer of your retailer or tour operator. You will find the contact details in your travel contract and in the travel confirmation. Use the declaration form on the website to submit your request for intervention online or by mail.
