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Entering into a package travel contract entails contractual rights and obligations.
By signing and paying the deposit or even the full price of the trip before departure, you are contractually bound: all parties involved must perform the contract to the best of their ability.
As a traveller of a package travel, you have various legal rights. You can invoke them in the event of any lack of conformity. There may be a lack of conformity:
- prior to departure (e.g. at the time of booking)
- during transport (during the flight)
- at your destination (at the hotel)
- during the trip itself (planned travel activities)
- upon return
- …
Sample letter: complaint regarding package travel - general template (DOCX, 19.4 KB)
Are you sure you have booked package travel? Visit our page showing a definition of the different types of travel contracts
Last update
24 October 2022