Table of Contents
ConsumerConnect is a brand new digital platform of the FPS Economy. It entails, in comprehensible language, your rights and obligations as a consumer.
The platform is available in French and Dutch.
Find a solution to your business problem
Using targeted questions, you will also discover what actions you can take against a business that has violated your rights:
- Find out how to resolve your dispute amicably.
- Can't reach an agreement? ConsumerConnect helps you find an ombudsman service to mediate.
- Ask the FPS Economy experts a question.
The platform is available in French and Dutch.
Ten themes
On ConsumerConnect you will find everything about your rights and obligations on these ten topics:
- Purchasing
- Advertising and sales techniques
- Energy
- Telecom
- Travel and events
- Financial services
- Vehicles
- Insurance
- Construction
- Consumer fraud
Report a violation
Do you want to report a consumer law violation to the Economic Inspectorate? That can now be done through the ConsumerConnect platform.
The platform is available in French and Dutch.
Personal guidance is also available
Don't have a computer or can't find your way around the new platform? The FPS Economy has kiosks available in its buildings. There you can look up info, report something to the FPS Economy or initiate a mediation request. A staff member can guide you through the process.
