Contact

Please find here an overview of our points of contact, depending on the information you are looking for. 

Our points of contact

Our general address

  • If you do not know which service or person to turn to, please contact the Contact Center.

  • If you know which service or person to turn to:

Federal Public Service Economy, SMEs, Self-employed and Energy
City Atrium C 
Vooruitgangstraat 50 / Rue du Progrès, 50
1210 Brussels

Phone: 02 277 51 11
Fax: 02 277 50 21

Entreprise number: 0314.595.348

 

Our organisation chart

If you would like to know more about our structure and the tasks and contact details of all our directorates-general, please consult the topic: About the FPS Economy.

 

The Contact Center

Do you have a question or would you like to have more information about some topics that are dealt with by the FPS Economy?
Please contact our Contact Center any working day from 9:00 a.m. to 5:00 p.m.

If you are not sure which service to contact, or you think your question can be submitted to different services:

Dissatisfied with our Contact Center’s services?

The FPS Economy has signed the customer friendliness charter (PDF, 88.52 Kb). If you are of the opinion that the Contact Center does not observe the charter, you can file a complaint with spokeswomen of the FPS Economy.

 

the spokeswomen

Chantal De Pauw

City Atrium C 
Vooruitgangstraat 50 / Rue du Progrès, 50
1210 Brussels

Phone: 02 277 76 64

E-mail: chantal.depauw@economie.fgov.be  

 

Dissatisfied with the FPS’s services?

The FPS Economy aims to offer quality services. However, if one of our interventions went wrong or if you feel you have been treated inaccurately, we would like to know.

If you are dissatisfied with the functioning of the FPS, the quality of its services or of the interaction with one of our employees, you can file a complaint with the spokeswomenExternal link.

Complaints should be filed in writing (an e-mail will do).

In order to deal with your complaint, it should contain your name and contact details. Please also mention a file or reference number, if available.

Anonymous complaints are not dealt with.

 

The point of contact of the Crossroads Bank for Enterprises (CBE)

For questions about the CBE

Phone: 02 277 64 00
Fax: 02 277 50 82

E-mail: Helpdesk.bce@economie.fgov.be 

 

The point of contact for statistics

You are looking for figures or statistics:

Phone (free number): 0 800 120 33
Fax (free number): 0 800 120 57
E-mail: info.stat@economie.fgov.be   

 

The Infoshop

Our Infoshop is open any business day, 9.00 till 17.00.

City Atrium C 
Vooruitgangstraat 48/Rue du Progrès, 48
1210 Brussels

Phone: 02 277 55 76
E-mail: Infoshop@economie.fgov.be

 

Automatic answerphones

 

They are 24/24 hours at your disposal. 

 

Consumer price index

Are you looking for the most recent consumer price index?

Phone: 02 277 56 40

For other information on the consumer price index and how to use it, please consult our webpage"Consumer price index".

 

Oil prices

You would like to know the current maximum prices

Phone: 02 277 91 19

Former prices can be found on our webpage "Energy prices".

 

 

Webmaster

Logo du SPF Economie

Remarks or suggestions on the content and user-friendliness of the website can be send to the webmaster.

Contact Center

FPS Economy, S.M.E.s, Self-employed and Energy
Contact Center

Rue du Progrès, 50
1210 Brussels

Phone (free number): 0800 120 33
From abroad: +32 800 120 33

Fax (free number): 0800 120 57
From abroad: +32 800 120 57

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