Contact Centre

Are you an entrepreneur, consumer, student, researcher, or simply a citizen looking for information on the competences and services of FPS Economy?

Our Contact Centre can answer many of your questions! Don‘t hesitate to call any business day from 9:00 a.m. to 5:00 p.m.! 

What information can you obtain from the Contact Centre?

 As a consumer, you can call the Contact Centre for information on:

• the liberalisation of natural gas and electricity markets;
• payment of fuel oil bills in instalments;
• flat-rate reductions on heating with natural gas, electricity, or fuel oil;
• energy-saving investments in homes;
• steps to take to comply with regulations on home electricity installations;
• consumer protection, including: 
  • alternative resolution of complaints; 
  • travel contracts;
  • insurance;
  • regulation regarding seasonal sales.

As a business, you can call the Contact Centre for information on:

• the Crossroads Bank for Enterprises;
  • for independent professions, among others;
• itinerant trade;
• the central jury and terms of participating in the exam on basic management knowledge;
• the administrative formalities for ‘starters’ (new entrepreneurs), including:
  • 1 euro Ltd. company establishment fee for ‘starters’;
  • additional aid for ‘starters’ in the German-speaking part of the country; 
• Reach;
• the innovation bonus;
• public tenders;
• the professional card;
• the “payment delay in case of commercial transactions” contact point;
• the Artisans website;
• regulation regarding seasonal sales. 

It also provides information on:

• Product safety;
• Local market platforms;
• Statistics (specific e-mail address for this subject: info.stat@economie.fgov.be ).