Central Contact Point for Products

The central contact point for products was set up to coordinate the flow of information on the safety of products and services. 

• Consumers, producers, distributors, employers and authorities can submit a complaint to the central contact point regarding products and services which do not meet the legal safety requirements and/or which may pose a threat to the health and/or safety of users.
• Producers and distributors must immediately inform the central contact point if they realise that they have placed products or services on the market that do not meet these safety standards. The central contact point must also be notified in the event of accidents caused by a product or service they have delivered or supplied.
• The central contact point is the Belgian contact point for the RAPEX  system, the European information system for dangerous products.
• The central contact point coordinates information campaigns on the safety of products and services (e.g. tanning salons, climbing walls etc.). The central contact point can provide you with information on the risks of certain products and services to health and safety. You can request information on product identification, the nature of the risk and measures taken.
• The central contact point also oversees the secretariat of the "Consumer Safety Commission", which advises on policy regarding the protection of consumer health and safety.