Travel Disputes Commission
Address: North Gate III, Boulevard du Roi Albert II, 16 - 1000 Brussels
Phone: +32 2 277 62 15
Fax : +32 2 277 91 00
For which problems
The Travel Dispute Commission can handle specific disputes opposing a traveller and a tour operator and/or a travel agency.
It is not competent if the complaint concerns physical damage, the non-inclusion of a travel insurance or of an assistance insurance, etc.
Languages of the procedure: French or Dutch
Prerequisites for access
the general terms included in the tour operator's brochure and/or on the travel agent (or travel agency)'s order form must correspond to the general terms of the Travel Dispute Commission (in French or in Dutch);
You must have tried to solve the problem amicably with the tour operator and/or travel agent;
How does it work
A college made up of professional and consumer representatives will analyse the damage and make a definitive and binding decision.