Belmed: your partner in alternative dispute resolution

Learn more about Belmed

Belmed is the contraction of “Bel” for “Belgian” and “Med” for “Mediation”.

What is Belmed?

The online platform Belmed makes it possible to settle disputes between traders and consumers and traders on the internet and out of court with the help of an independent mediator.

On the “Hand in a mediation request” page, you can create an account for free in order to make a mediation request. The possible costs of a mediation procedure with Belmed depend on the mediation body concerned. However, even when it must be paid for, a mediation process remains cheaper than a lawsuit.

OKTypes of disputes Belmed CAN be used for:

  • Sales of consumption goods (furniture, household appliances, new technologies, second-hand vehicles, …);
  • Consumer services (insurances, bank, construction, energy, travel, …);
  • Cross-border disputes between a consumer residing in the European Union and a company registered with the Crossroads-Bank for Enterprises;
  • Trade disputes between companies.

Not OKTypes of disputes Belmed CAN NOT be used for:

  • Non-business disputes (such as disputes with the Tax Administration, disputes concerning social taxes,…);
  • Disputes between private individuals.

Access conditions

  • You must be at least 18 years old.
  • Before you make a request, you must have contacted the other party to try to solve the dispute.
  • If possible, the dispute is not already pending in court. Should this be the case, it is always possible to ask the judge to suspend the court action in order to try an amicable settlement procedure.
  • You have to be directly involved in the case or represent someone who is directly involved.
  • You have to act in good faith and effectively look for an amicable solution.

Some examples

B2C (business to consumer)

  • My electricity supplier sends me a formal notice to pay even though I have provided proof of payment.
  • I live in Paris and despite many reminders, I still have not received the books I ordered from a publishing house in Liège.
  • I have bought a second-hand car from a professional merchant who refuses to give me any sort of guarantee.

B2B (business to business)

  • As a construction contractor, I have ordered building material for a house. I still haven’t received anything even though I have paid a deposit.
  • As a clothes retailer, I have a problem with one of my suppliers. I still have not received the spring collection even though the season has already started.
  • I have recently taken over a company and I must now face unfair competition from the former owner, who has just started a new company.


Contact Center

FPS Economy, S.M.E.s, Self-employed and Energy
Contact Center

Rue du Progrès, 50
1210 Brussels

Phone (free number): 0800 120 33
From abroad: +32 800 120 33

Fax (free number): 0800 120 57
From abroad: +32 800 120 57

Ask your question by means of the webform

We want your feedback !

Belmed is at your service and we wish to answer to your needs.
Please complete this surveyExternal link. It will only take 5 to 10 minutes.

External link

Results from the survey

Analysis of the results of the survey (PDF, 306.96 Kb). Updated on 9th of March 2017.


Visual Belmed

FPS Economy, S.M.E.s, Self-employed and Energy
Secretariat BELMED

NG III – 3rd floor
Boulevard du Roi Albert II, 16
1000 Brussels

Fax: +32 2 277 96 32
Web: http://belmed.fgov.beExternal link