As a consumer, you have sustained a loss of a commercial nature (a new product has broken down after a few weeks of use, the product you have bought does not correspond to what was advertised, you still have not received the package you had ordered…)
Or you are a tradesman and your customer has still not paid the balance of your invoice.
In both cases, you wish to obtain a quick and inexpensive solution to your dispute. In that case, we recommend you try to sort it out amicably (through mediation) rather than going to court.