Would you like to go on holiday?

During your trip, you did not receive the service promised in the travel brochure?

You made a reservation online and have not received written confirmation?

You made a reservation online but did not have the opportunity to cancel within 7 working days?

Less than 20 days before your departure, you received a letter requesting a fuel surcharge: is this allowed?

You want to contact customer service, but it is only accessible via telephone number which begins with 0900.

More information about travel

Where and how can I resolve my problem ?

Contact Center

FPS Economy, S.M.E.s, Self-employed and Energy
Contact Center

Rue du Progrès, 50
1210 Brussels

Phone (free number): 0800 120 33
From abroad: +32 800 120 33

Fax (free number): 0800 120 57
From abroad: +32 800 120 57

Ask your question by means of the webform

FPS Economy, S.M.E.s, Self-employed and Energy
Directorate-General Enforcement and Mediation
Central services - Front Office

NG III, 3rd floor
Boulevard Roi Albert II, 16
1000 Brussels

Phone: 02 277 54 85
Fax: 02 277 54 52
E-mail: eco.inspec.fo@economie.fgov.be