Counterfeits

You are a consumer or a merchant and you feel aggrieved by the marketing of products which do not look the same as you would expect from a high quality product. You suspect it is a counterfeit.

As the holder of an intellectual property right, you feel aggrieved by the damage done to your intellectual property right.

More Information …

Who should I contact if I have purchased counterfeit goods?

The DGEM can process your complaint if it is fraud committed on the domestic Belgian market.

How can I submit a complaint to the DGEM ?

A few examples:

  • a merchant sells, or has already sold you, counterfeit goods;
  • you hold an intellectual property right that others are using without your permission;
  • an unauthorised organisation offers you protection.
  • the border controls of the European Union are the responsibility of the FPS Finance (Belgian customs and Excise), whether monitoring goods at ports, airports or on roads, and monitoring parcels.

Disputes and complaints

Publications

  • Brevets, Marques, Dessins et Modèles, Certificats d'obtention végétale, Droits d'auteur: l’Office belge de la Propriété Intellectuelle

Regulation

Useful hyperlinks

Contact Center

FPS Economy, S.M.E.s, Self-employed and Energy
Contact Center

Rue du Progrès, 50
1210 Brussels

Phone (free number): 0800 120 33
From abroad: +32 800 120 33

Fax (free number): 0800 120 57
From abroad: +32 800 120 57

Ask your question by means of the webform

Directorate-General Enforcement and Mediation - Front Office

FPS Economy, S.M.E.s, Self-employed and Energy
Directorate-General Enforcement and Mediation
Central services - Front Office

NG III, 3rd floor
Boulevard Roi Albert II, 16
1000 Brussels

Phone: 02 277 54 85
Fax: 02 277 54 52
E-mail:  eco.inspec.fo@economie.fgov.be

 

Administration Centrale des Douanes et Accises

SPF Finances
Administration Centrale des Douanes et Accises

North Galaxy, Tour A, boîte 37
Boulevard du Roi Albert II, 33
1030 Bruxelles

Tél : +32 2 576 30 11
Fax : +32 2 576 17 13