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Direction générale du Contrôle et de la Médiation

SPF Economie, P.M.E., Classes moyennes et Energie
Direction générale du Contrôle et de la Médiation

NG III, 3ème étage 
Boulevard du Roi Albert II, 16
1000 Bruxelles

Tél. : 02 277 51 11
Fax : 02 277 54 51
E-mail : Eco.inspec@economie.fgov.be

 

Disputes and complaints

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The car you bought a few months ago breaks down. You inform the seller, who ignores your call. You talk to neighbours who have experienced the same problems with this seller. 

With the help of FPS Economy, you have two options.

  • You can either seek a quick, inexpensive amicable settlement via Belmed or

  • You can report it by submitting a complaint to the FPS Economy's Directorate-General Control and Mediation (DGCM), which monitors the goods and services market.  This includes ensuring that sellers' conduct is consistent with current economic regulations. One of the DGCM's missions, in general consumer interest, is to prevent illegal trading practices. You can help the DGCM by reporting practices you have been affected by, to prevent other consumers falling victim to them.