Online Mediation : Belmed

Your partner for alternative dispute resolution

Visual Belmed

Are you:

  • a private individual who has a problem with a tradesman?
  • a tradesman who has a problem with a consumer?
  • a tradesman who has a problem with another tradesman?

Do you want to solve your problem quickly and low-cost?
Do you wish to continue the commercial relationship in a positive way?

Areas: energy, travel, financial services, used cars, furniture, construction, ... or cross-border disputes.

You are at the right place! Belmed will help you find a solution to your problem thanks to the alternative dispute resolution.

Belmed is an online platform that the FPS Economy puts at the disposal of consumers and companies. Using Belmed is free of charge


To apply for the mediation, two conditions must be met:

  1. You must have contacted the other party to notify the problem and try to solve the dispute. If you have not contacted the other party, please see “Follow the guide”.
  2. The dispute may not be pending in court. Should this be the case, go to the page “Online mediation”.

If both conditions are met, you can use Belmed.

In practice ...

Visual BelmedDo you already have a Belmed account?

First visitIs this your first visit?

More details?

See section “Belmed - For further details...”

Are you a mediator?

Are you active in the field of the amicable settlement of commercial disputes between businesses and consumers or between businesses? Do you want to become a partner of the Belmed platform?

See the page “You are a mediator".

At European level

The “Online Dispute Resolution” platformExternal link (ODR) deals with consumer disputes arising from e-commerce.

Contact Center

FPS Economy, S.M.E.s, Self-employed and Energy
Contact Center

Rue du Progrès, 50
1210 Brussels

Phone (free number): 0800 120 33
From abroad: +32 800 120 33

Fax (free number): 0800 120 57
From abroad: +32 800 120 57

Ask your question by means of the webform