Consumer energy bills

The Royal Decree on electricity and gas supply bills sets out the information which energy bills must contain, including the following:  

• the name and address of the energy supplier
• the e-mail address, telephone and fax numbers of the energy provider’s customer service department
• the address, telephone and fax numbers of the mediation department of the Regulatory Commission for Electricity and Gas
• the address for all correspondence
• the period covered by the bill
• the amounts charged
• the VAT rate and the amount of VAT
• the number of units consumed
• the unit price(s)
• detailed calculation of the amount payable
• the tariff applicable to transmission
• the tariff applicable to distribution
• the deductions made by all public authorities, grouped according to category
• changes in consumption in the three preceding years in energy unit by unit price, and the total
• the type of primary energy sources used from the electricity provided, calculated as an annual average on the previous year: renewable, natural gas, other fossil fuels, nuclear or unknown. The latter can only apply to 5% of the type indicated